EON Virtual Support Agent: Your Instant, Multilingual XR Guide
IRVINE, CA., August 2, 2024 – EON Reality, the world leader in AI-assisted Virtual Reality and Augmented Reality-based knowledge transfer, today announced the launch of EON Virtual Support Agent, a groundbreaking AI-powered assistant for the EON-XR platform. This innovative tool marks a significant advancement in user support technology, offering instant, comprehensive, and multilingual assistance to users of EON’s immersive learning and training solutions.
EON Virtual Support Agent, seamlessly integrated into the EON-XR platform, functions as an always-available virtual customer success manager. Trained on EON-XR’s extensive user guide, this advanced AI communicates in over 100 languages, making it accessible to users worldwide. It provides real-time support through text responses, relevant user interface images, and direct links to documentation and video materials.
Key features of EON Virtual Support Agent include:
- Comprehensive Knowledge Base: Covers all aspects of the EON-XR platform
- Multilingual Support: Assists users in their preferred language
- Multimodal Responses: Combines text, images, and links for enhanced understanding
- Real-time Assistance: Offers instant replies to user queries
- Feature-specific Guidance: Provides detailed information on platform tools and capabilities
- Integration with EON Marketplace: Assists users in finding and utilizing resources
- Up-to-date Information: Links to the latest release notes and platform updates
“EON Virtual Support Agent represents a paradigm shift in how users interact with and learn about the EON-XR platform,” said Dan Lejerskar, Chairman at EON Reality.. “By providing instant, accurate, and personalized support, we’re empowering users to fully leverage the capabilities of our XR technology, ultimately enhancing the creation and delivery of immersive learning experiences worldwide.”
EON Virtual Support Agent is designed to benefit a wide range of users, from educators and corporate trainers to content creators and XR enthusiasts. It streamlines the onboarding process for new users, aids in course creation, troubleshoots technical issues, and encourages the exploration of advanced features.
This launch aligns with EON Reality’s commitment to democratizing XR technology and making immersive learning accessible to all. EON Virtual Support Agent is now available to all EON-XR users, marking a new era in XR platform support and user empowerment.
About EON Reality
EON Reality is a global leader in Augmented and Virtual Reality-based knowledge transfer for industry and education. EON Reality’s immersive platform powers the creation of interactive and engaging training, education, and performance applications. With EON-XR, users can create, share, and experience content that enhances learning outcomes and operational performance. For more information about EON Reality and the latest EON-XR product release, please visit www.eonreality.com.
