IRVINE, CA – December 19, 2025 — EON Reality, the global leader in AI-assisted Virtual and Augmented Reality knowledge transfer, is proud to announce the launch of the EON Desktop Agent, an innovative platform that redefines white-collar work automation by transforming hidden screen-based processes into safe, observable workflows using PREFORM Intelligence. The EON Desktop Agent aims to eliminate the wasted hours spent on repetitive administrative tasks in corporate environments while ensuring automation stability through its groundbreaking Observe-Model-Automate framework.

With traditional Robotic Process Automation (RPA) systems consistently exposed to high failure rates due to their assumption-based designs, the EON Desktop Agent brings a different approach: reality-based automation built on observing workflows as they truly exist. This development marks a significant leap forward in addressing enterprise-level inefficiencies while navigating the twin challenges of cost control and security risks.

Detailed in its new white paper, “Unveiling the Hidden Factory: Revolutionizing White-Collar Work with Observation-Based Automation,” the platform exposes the invisible “factory floor” of knowledge work—enabling organizations to systematically capture, optimize, and automate complex digital workflows while preserving human oversight and accelerating productivity at scale.

The Crisis We Solve

THE WHY: The Hidden Factory Problem

Across industries, the Hidden Factory of white-collar work continues to drain resources, silently undermining productivity with hours lost to shadow processes like re-keying data, redundant verifications, and manual bridging of disconnected systems. These inefficiencies aren’t just invisible—they’re costing businesses millions annually without leadership even recognizing the impact.

One glaring example is the HR onboarding process, where 3 to 5 days per hire are wasted navigating unintegrated systems like Workday, Office 365, and Active Directory. These inefficiencies often create “Zombie accounts”—orphaned user profiles that leave enterprises vulnerable to security breaches costing millions in recovery costs.

Yet attempts to automate through traditional RPA solutions have consistently fallen short. Relying on interviews and scripted actions, these bots operate within narrow ‘happy paths’ that do not account for nuanced exception paths and real-world workarounds. The result? High failure rates, unstable automations, and frustrated employees.

The Challenge

Businesses now face three converging forces that demand immediate innovation:

1. The LLM Inflection Point: AI has reached a maturity level where it can semantically understand screen-based workflows as opposed to mechanically following scripts.
2. The Labor Cost Crisis: Increasing economic pressures require enterprises to automate repetitive work for survival.
3. The Security Imperative: Zombie accounts created by manual provisioning pose unacceptable risks to cybersecurity.

EON Desktop Agent solves this problem by shifting from an assumption-based approach to an observation-based reality. It acts as both a magnifying glass revealing shadow workflows and a precise tool to automate them safely and effectively.

THE WHAT: EON Desktop Agent

The EON Desktop Agent leverages a unique Observe-Model-Automate differentiation strategy, which combines real-time monitoring, workflow modeling, and policy-aware automation into a cohesive system. Unlike traditional RPA bots, which break under exceptions, EON Desktop Agent observes patterns directly from user interactions to create structured and stable automations, reducing failure rates significantly.

Its design allows for higher reliability without sacrificing adaptability, offering enterprises both immediate efficiency gains and a resilient automation strategy for scale. The MVP (Minimum Viable Product) scope focuses on HR operations as a low-risk but high-impact entry point, providing tangible results within weeks of deployment.

Key Capabilities

Four core functions differentiate EON Desktop Agent from competitors:

1. Semantic Capture: Rather than capturing just screenshots, it interprets Document Object Model (DOM) data to semantically understand user activities.
2. Gold Standard Identification: The system identifies and codifies workflows of ‘Super Users,’ ensuring high precision and optimized processes.
3. Pattern Confidence Scoring: Automations are triggered only when workflow patterns achieve an 80% confidence score, minimizing instability risks.
4. Human-in-the-Loop Gates: Automation steps are reviewed and authorized by humans, preserving judgment and oversight in critical processes.

KEY FEATURES

1.Observe-Model-Automate Framework

• Guarantees automation stability by replicating real workflow patterns.
• Captures not only visible actions but behind-the-scenes bottlenecks and exceptions.

2. Privacy-First Architecture

• Implements local redaction for Personally Identifiable Information (PII).
• Aggregated dashboards deliver actionable insights without surveillance risks.

3. Policy-Aware Automation

• Compliance rules inherited directly from policy documents without manual reprogramming.
• Automation adheres to organizational and regulatory standards with zero additional input.

4. HR Operations MVP

• Targets onboarding/offboarding workflows for practical and measurable improvements:
• Reduce provisioning time from 72 hours to 3 minutes.
• Lower error rates from 12% to <1%.
• Fully eliminate zombie accounts, strengthening cybersecurity.
• ROI potential: $1.2M annual savings for enterprises onboarding 1,000 employees.

IMPLEMENTATION

EON Desktop Agent’s first rollout prioritizes HR operations, beginning with a streamlined onboarding/offboarding automation MVP. Designed for measurable impact, this six-week pilot will deliver demonstrable ROI while ensuring system stability even at scale. Tiered system expansions will later target IT provisioning, finance, and customer support, progressively automating additional functions across enterprise infrastructures.

“EON Desktop Agent embodies our vision for a smarter, safer workforce powered by observation-based automation. By capturing workflows as they truly exist, not as they’re imagined, we’re turning hidden inefficiencies into measurable value without compromising human judgment or privacy. With this solution, we’re closing the automation gap that has held enterprises back for years,” said Dan Lejerskar, Chairman, EON Reality.

Read more in the Unveiling the Hidden Factory: Revolutionizing White-Collar Work with Observation-Based Automation white paper.

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About EON Reality
EON Reality, based in Irvine, California, is the world’s leading company in immersive learning and knowledge transfer. Its flagship solutions — EON-XR, EON AI Assistant, and AI² Creator — enable millions of users to create and deploy experiential learning content. EON Reality’s mission is to make knowledge available, accessible, and affordable globally. For more information, visit www.eonreality.com